// All posts / incident report
Incident report #004: “Can you make it pop?”
Severity: Medium
Affected systems: Logo, designer, one innocent shade of blue
Timeline
- 09:12 Client requests the logo "pop more".
- 09:14 Designer asks what "pop" means. Client replies "you know, pop".
- 09:40 Designer increases contrast. Logo now pops. Client says it pops "too much".
- 11:02 Designer reverts to the first version. Client: "Perfect, that's exactly what I meant."
Root cause: Version one was correct. It usually is.
Action items
ADDEDOne clear round of feedback in every package, with a short form asking what "pop" means before we start.
FIXEDDesigner has stopped saying "it's a vector, it doesn't do that".